FAQ

  • All Inclusive::
    Boarding INCLUDES a minimum of 2-4 hours of daycare play time for social dogs per day OR private potty & playtime with a staff member for those pups that prefer one on one! THIS IS INCLUDED with ALL boarding pups for FREE!
  • Experience: WWe have provided care and services for thousands of dogs in the greater Des Moines area since opening in 2010. Our Owner and Managers have extensive backgrounds in handling dogs of all sizes and temperaments, including pet dogs, dogs with special needs, competition dogs and working service/police dogs. We provide continuing education for all staff members on dog handling, dog behavior, first aid/CPR, pack management, socialization and aggression.
  • Cleanliness: We take great pride in our level of cleanliness at Canine Country Club. We sanitize and disinfect our ENTIRE facility, including kennels, crates, daycare rooms, bedding, water/food bowls and outdoor play area, EVERY day. Just stop by and take a sniff for yourself!
  • Safety: Our facility is a little tricky to find for the first time, but we planned it that way! For maximum safety of our guests and their parents, we are located in a cul-de-sac with no nearby passing traffic for maximum safety while coming and going from Canine Country Club. We also have low dog to staff ratios, often keeping daycare groups around 10-12 dogs. This allows us to keep safety a priority and we are proud to be one of the safest dog facilities in the state!
  • Security: Dogs are monitored by one of our skilled staff members who is physically in the room with the dogs. We have multiple locked doors and gates between your dog and the outside world. Our outdoor play area is surrounded by an 8 foot privacy fence that runs along a concrete curb all the way around, containing even the most skilled climbers and diggers.
  • strong>Love And Attention: We love ALL the dogs that visit us at Canine Country Club! We enjoy cuddling with them and giving them individual attention, hugs and kisses during their stay. With owners permission, we like to reward them with treats for good behavior (and sometimes just for being so darn cute!)

EVERY dog gets playtime! All of our boarding guests get lots of indoor and outdoor playtime. A minimum of 2-4 hours of daily daycare is included in the boarding fee & if your dog is not social with other dogs then they receive individual playtime with a staff member. The entire reason the owner opened the facility was to give dog parents a place to take their dogs where they would be loved, cared for and treated like they would be at home with you! We don’t believe in keeping dogs in kennels all day, after all, they deserve a vacation too!

  • Boarding And Daycare Enrollment Form: This gives us the information we need to know to best care for your pup
  • Current Vaccination Records: CCC requires all dogs to be vaccinated for Bordatella, Distemper, and Parvo. Rabies is required for all pups over 12 weeks old. Pups under 12 weeks do not require the Rabies vaccination to attend, but must have 2 rounds of puppy vaccines completed. Pups must be on a monthly flea/tick preventative year-round. Unfortunately, we will not be able to provide service to any dog without these vaccinations and a flea/tick preventative.

What To Bring:

Food: We prefer that you pack the food in individual servings in ziplock baggies. This ensures that you pack enough food for your dog and that we are feeding your dog the correct amount at each meal. If you forget to pack food for your dog, or if you don’t pack enough, we have a regular dog food or grain-free variety we will feed your dog for an additional fee. (Please note we use a standard 8 ounce measuring cup to measure food.)

Treats: If you have a special brand of treats your dog prefers, or if they have special dietary restrictions, please bring treats so we can reward them for their good behavior! We do have house brand treats that we can give your dog while they stay with us.

Medication: Prescription Medication must be in the original container with the dosage and prescribing veterinarian information visible. We can administer oral medication. We do not administer intramuscular or subcutaneous medication such as insulin.

What Not To Bring:

Rawhides, Bones, Toys: These are a choking hazard. They are great to give your pup at home, but we don’t want to take a chance of them choking or getting sick while you’re away. Trust us, they will be so tired from playing all day they will fall right to sleep at night to rest up for their next day of fun!

Bedding: All boarding dogs get orthapedic Kuranda bed to snooze on at night. We don’t want to risk their favorite bed or blanket from home getting destroyed or lost while at CCC so we prefer to use our bedding. If you really want to leave a blanket or something to remind your dog of home, make sure it’s something small that can fit in their overnight bin and one they can live without if it doesn’t make it home from their stay. If your dog is staying in a Luxury Suite (Not regular boarding) they can bring any bedding, blankets, or toys from home to make their stay extra cozy.

Bowls: We only use sanitized, stainless steel bowls. Please let us feed and water your dog with our bowls while they stay with us.

We recommend that you bring your dog to daycare a few times. This will let him get to know the staff and other regular dogs that he will be interacting with during his stay. The more familiar your dog is with Canine Country Club, the better he will do while he’s here!

100% of the Time!
At CCC, we strictly follow the guidelines set forth by the State of Iowa. We have maximum play group sizes of 15 dogs and at least 1 staff member supervising each group. When the dogs are socializing in daycare, they are constantly monitored through visual and audible contact. Your dog’s safety is our highest priority. All of our staff members are extensively trained in dog behavior, pack management, dog aggression and dog socialization. We offer all our doggie customers a safe, fun and low stress social environment!

Yes! We have many puppies that attend CCC for daycare. Puppies must have their first two round of puppy vaccinations, as well as the parvo & bordatella vaccines. The Rabies vaccine is not required until 12 weeks of age.

Unaltered dogs can attend daycare up to 6 months of age. Over 6 months, it is a state law that unaltered dogs can not attend daycare. We do however offer day boarding, where your dog will stay with us for the day & receive private playtime & potty time with a staff member.

  • 7am – 9am: Dogs Kenneled for Drop Off
  • 9am – 11:30am: Playtime indoors & outdoors with 3 potty breaks
  • 11:30am – 1:30pm: Naptime/Quiet Time
  • 1:30pm – 4:30pm: Playtime indoors & outdoors with 3 potty breaks
  • 4:30pm – 6pm: Kenneled for Pick up

All boarding dogs, as long as they’re social get either morning/afternoon playtime. For those that need to wear off more steam, they may be put in to play time for both sessions.

All daycare dogs, and boarding dogs that are social, are in their play groups with their staff supervisor from the time they are dropped off in the morning until mid-day nap time. We put the dogs down for a nap and shut out the lights. We also play soothing music for them to relax, rest and re-charge for their afternoon of playtime. When the dogs wake up from their nap, they are put back in their play groups for the afternoon so they go home tired when their parents pick them up.

During the morning and afternoon playtimes, the dogs play indoors in our climate controlled daycare rooms and rotate in their play groups to get outside play and potty time. We have toys, jungle gyms and other structured play activities for the dogs to engage with each other and our staff members. In the summer, on hot days,, we also have pool parties! The pool is emptied daily in the mid-afternoon so the dogs have time to dry off before going home with their families.

While we don’t currently offer daycare on the weekends, our boarding clients do get weekend play time. Just like daycare, they are separated in groups of similar temperament and play style and get morning and evening playtime indoors and out. So, even if your dog is just staying at CCC for the weekend, they will get generous playtime with their friends!

Yes. Every dog that comes into CCC must bring proof of current rabies, bordatella, parvo, rabies and distemper vaccination. We also need you to fill out our Enrollment Forms.

Canine Country Club does not breed discriminate, because ANY breed of dog can be aggressive. We do not allow aggressive dogs in daycare or allow them to socialize with other dogs. If a dog starts showing aggressive tendencies in daycare, we will have a discussion with the parents about training methods to correct the behavior. We will work with a dog to the best of our ability and to the extent the parents feel comfortable with to keep them social and able to play in daycare. However, our first priority is the safety of all dogs in our facility, so if CCC Management feels a dog is too aggressive or cannot be worked with, we will dismiss the dog from daycare.

If your dog is dog aggressive or not social, we will board them on a selective and limited basis. These dogs will be kenneled in one of our large runs during their stay and get private playtime with a staff member.

With the exception of some sport dogs and police K9s, CCC will not board dogs that are aggressive towards people.

Yes, please notify us of any special needs your dog has. We have shampoos for sensitive skin, dry skin, dogs with allergies, and other special conditions.

Yes, we LOVE to give the dogs treats to reward them for good behavior! We offer a wide variety of treats and the selection changes. We don’t always have treats on hand that are suitable for every dog’ special needs or possible allergy, so if your dog has any allergies or needs a special type of treat, please bring some with your dog so we can reward them for their good behavior too!

Yes. We want your dog to be comfortable and have a lot of fun while at CCC, and changing their food can give them an upset stomach. Who has fun with an upset stomach? So, please bring enough food for your dog’s stay, packed in individual meal servings with a few extra servings just to be safe. If you forget your dog’s food, we will feed them our regular house brand or grain-free variety for a small fee.

Yes. Your dog can stay with us all day when scheduled for spa services, or we can call you when they’re done so you can come pick them up. Don’t forget, your dog can also attend daycare while they’re visiting the spa! Now your dog can have fun in the morning, enjoy the spa in the afternoon & go home & relax at the end of the day!

We take the dogs out multiple times per day in their play groups to play outside and go potty. The amount of time the dogs spend outside is weather-depending. If it’s a beautiful day and the temperature isn’t too hot or cold, they spend more time outside. If the weather is not so nice, they go out for quick 5-10 minute potty breaks and spend the rest of their play time in our 8,000 sqft, climate-controlled, indoor facility.

Just like children in school or daycare, something could happen. We closely monitor all play activities, but we do let the dogs wrestle and tumble around together in a non-aggressive nature. This play can lead to scratches or small nicks sometimes, but we ALWAYS redirect the play if a dog is getting too elevated. We will notify you at pickup if your dog was displaying any aggressive behaviors or if they were playing too rough and received any play related injuries. Unlike most facilities in town, at Canine Country Club, we are PROUD to say we’ve NEVER had a serious dog fight. This is a result of the careful steps we take to ensure all employees are properly trained in dog behavior, pack management, dog aggression and social interaction. Our staff also knows all the warning signs of aggression, and we make every attempt to be proactive and stop aggressive behavior before it happens, rather than being reactive and breaking up a fight already in progress.

No. We do a thorough evaluation and assessment of your dog’s behavior on the first day of boarding or daycare. We also continually assess every dog that stays with us because dog behaviors are ever changing and evolving. We don’t feel we can get an accurate perception of your dog’s behavior and play style in a short 10 minute evaluation during their first time in the facility with mom or dad still in the building. This evaluation system makes it much safer for your dog and other dogs in our care.

Absolutely! We love showing off our beautiful facility! During the day, we have dogs playing in daycare throughout the entire facility, and we take pride in CCC being a safe, calm and stress-free environment for them. Strangers coming into the facility disrupt the dogs’ activities and can cause them stress, so we ask that you please call us to schedule a time for a tour. If you would like to see the entire the facility, including the daycare rooms, please schedule your tour between 11:30am & 1:30pm or 4:30pm – 5:30pm.

Yes, we do! Our staff is trained to handle working service dogs, whether it be a medical service dog, sport K9, police K9, retired police/military K9, etc. We understand that these dogs are not “pets” and have special requirements for their care, exercise, handling and commands. Working service dogs are individually kenneled and exercised to the specifications of their handler.